Privacy Policy — Caffè Moak Farm

Last Updated: 17/11/2025
Effective Date: 17/11/2025

Caffè Moak Farm, S.A. de C.V. (“Caffè Moak Farm”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we handle personal information when you visit our website or contact us through WhatsApp.

Our website does not collect, store, or process any personal data. The only way to contact us is through a WhatsApp link/button, and any information you provide is sent directly to us via WhatsApp.

We comply with the applicable data protection laws of El Salvador, including the Ley de Protección de Datos Personales (Decreto No. 144/2024), as well as basic privacy obligations for U.S. users.

1. Data Controller

Caffè Moak Farm, S.A. de C.V.
Address: Distrito de San Savlador, Municipio de San Salvador Centro, Departamento de San Salvador, El Salvador
Email: farm@caffemoak.com

2. No Personal Data Collected Through This Website

While browsing the Caffè Moak Farm website:

  • We do not collect personal information
  • We do not use contact forms
  • We do not use analytics or tracking services
  • We do not store IP addresses or device data
  • We do not use advertising or marketing cookies
  • We do not request or store payment information

The website is informational only.

3. Communication via WhatsApp

If you choose to contact us via WhatsApp:

  • You leave our website and enter the WhatsApp platform
  • Any data you provide (e.g., your name, phone number, tour inquiry) is processed and stored directly in WhatsApp, not by our website
  • WhatsApp acts as an independent data controller under its own privacy policy

We use the information you voluntarily send us solely to:

  • Respond to your inquiry
  • Provide information about our tours
  • Complete booking arrangements (if you choose to book)

We do not use WhatsApp messages for marketing without explicit consent.

4. Legal Bases (El Salvador)

Any personal information shared through WhatsApp is processed according to the Ley de Protección de Datos Personales (2024) under the following bases:

  • Consent — you initiate the conversation voluntarily
  • Contractual necessity — to arrange and confirm your tour
  • Legitimate interest — to respond to inquiries efficiently

We do not process any personal data through the website.

5. U.S. Users

As we collect no data through the website, obligations under U.S. state privacy laws (such as CCPA/CPRA for California residents) do not apply.

Any rights or protections you may have depend solely on WhatsApp’s data practices and your voluntary communication with us.

6. Data Retention

WhatsApp conversations may be retained only:

  • For the time needed to answer your inquiry
  • For the duration of your booking (if applicable)
  • As required by local laws (e.g., for accounting or safety purposes)

We delete unnecessary messages regularly.

7. Data Security

Although the website collects no data, we maintain secure hosting and do not use any external scripts or trackers.

Your communications via WhatsApp are end-to-end encrypted.

8. Your Rights

You may request, at any time:

  • Access to data you shared via WhatsApp
  • Correction of your information
  • Deletion of your data
  • Withdrawal of your consent

Requests may be sent to farm@caffemoak.com.

9. Children’s Privacy

Our website and services are not intended for individuals under 16.
We do not knowingly collect data from children.

10. Changes to This Policy

If we modify our website or begin collecting data in the future (e.g., adding a form, analytics, or online booking), this Privacy Policy will be updated accordingly.

11. Contact Information

For any questions or privacy requests:

Caffè Moak Farm, S.A. de C.V.
Email: farm@caffemoak.com
Address: Distrito de San Savlador, Municipio de San Salvador Centro, Departamento de San Salvador, El Salvador

Cookie Policy — Caffè Moak Farm

Last Updated: 17/11/2025

Caffè Moak Farm aims to be transparent about the technologies used on our website.

Our site uses only strictly necessary technical cookies essential for basic functionality, such as loading pages correctly.

We do NOT use:

  • Analytics cookies
  • Advertising or marketing cookies
  • Tracking or profiling technologies
  • Third-party cookies
  • Cookies that store personal data

1. What Cookies We Use

Our website may use one or two basic cookies automatically generated by the hosting server or CMS to:

  • Maintain basic session functionality
  • Ensure security and correct loading of pages

These cookies:

  • Do not track users
  • Do not identify you personally
  • Are deleted automatically when you close your browser (session cookies)

2. Managing Cookies

Because we only use essential cookies and no tracking technologies, a cookie consent banner is not required under Salvadoran or typical U.S. regulations.

You can still disable cookies in your browser settings, but the site may not function correctly without essential cookies.

3. Third-Party Cookies

We do not use third-party cookies.
The WhatsApp link/button does not set any cookies until you leave our site and enter WhatsApp’s platform.